Which of the Following Is Not One of the Gaps

question 49

Multiple Choice

Which of the following is not one of the gaps that are a component of the service gap?

• A) delivery gap
• B) communication gap
• C) performance gap
• D) standards gap
• E) knowledge gap

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Definitions:

Personality and Work Preference Types

The theory that individuals' personalities make them more suited to certain types of occupations or work environments than others.

John Holland

An American psychologist best known for his career development theory that matches job environments with individual personalities and preferences.

Stratification System

A stratification system is the hierarchical arrangement of individuals in a society, often based on factors such as wealth, power, race, or social status.

Credentialism

The practice of valuing credentials for jobs or social status more than actual skills or abilities.