The Gap Models Are Useful in Tracing Customer _______And_______

question 1

Multiple Choice

The Gap models are useful in tracing customer _______and_______ .

• A) Satisfaction, loyalty
• B) Satisfaction, likelihood to return
• C) Dissatisfaction, reasons for not returning
• D) Satisfaction, dissatisfaction

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Definitions:

Visuals

Graphic elements such as charts, graphs, images, and videos used to supplement text or oral communication, enhancing understanding and retention.

Freewriting

A writing strategy involving continuous, nonjudgmental writing for a set period of time without regard for spelling, grammar, or topic.

Goodwill

Goodwill in business refers to the intangible asset that arises when a company acquires another entity at a price above its fair market value, reflecting the value of the company's brand, customer base, and other non-physical assets.

Incentives

Motivations or rewards designed to encourage specific actions or behaviors.