Some Retail Stores Are Designed to Allow Customers to Easily

question 71

Multiple Choice

Some retail stores are designed to allow customers to easily locate merchandise which they pay for at centrally- located checkouts before loading the goods in their own cars. This approach to retailing is best described as:

• A) full- service retailing.
• B) self- service retailing.
• C) no- service retailing.
• D) limited- service retailing.
• E) none of the above

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Definitions:

Equity Theory

A theory of motivation that people are motivated to maintain a balance between their inputs and outputs comparable to others in similar situations.

Negative Inequity

A perception that arises when an individual feels they are receiving less than they are giving or less than others are receiving in similar situations.

Positive Inequity

A situation in which an individual perceives that they are receiving more from a relationship or exchange than they are contributing, potentially leading to feelings of guilt or obligation.

Content Theories

Theories that explore the specific factors that motivate individuals at work, focusing on individual needs and desires.