The Use of Outside Sources to Develop and Implement a Training

question 65

Multiple Choice

The use of outside sources to develop and implement a training program is encouraged only if:

• A) They have the best reviews in the industry
• B) They meet the objectives of the company
• C) They change the attitudes of the members of the sales force
• D) They entertain as well as train
• E) None of the above

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Definitions:

Scripts

Preset sequences of actions or behaviors typically followed in specific situations.

Superficially Managed

Describes something managed with minimal effort or concern, often lacking depth or serious attention.

Vertical Conflict

A conflict that occurs between different levels within an organization, such as between managers and employees.

Goal Incompatibilities

Situations where objectives or desired outcomes of different stakeholders or components within a system conflict with each other.