While Salespeople Indicate ____________ Is/are Most Critical in Building Trust

question 71

Multiple Choice

While salespeople indicate ____________ is/are most critical in building trust with the customer, customers themselves rank ____________________ as the top characteristic needed for salespeople to win customer trust.

• A) Self-confidence; asking good questions
• B) Intelligence; good listening skills
• C) Positive attitude; being likable
• D) Being likable; understanding business
• E) Good listening skills; Product knowledge

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Definitions:

Contextual Intelligence

The ability to understand the limits of our knowledge and adapt that knowledge to an environment different from the one in which it was developed.

Practical Application

The use of theoretical knowledge in a real-world context, demonstrating how concepts or techniques can be applied to solve problems.

Creative Intelligence

The ability to produce new products, ideas, or inventing novel solutions to problems.

Informal Reasoning

The process of reasoning without a strict structure or rules, often used in everyday decision-making and problem-solving.