The Expectations Associated with Organizational Citizenship Behaviors Are Consistent with

question 58

Multiple Choice

The expectations associated with organizational citizenship behaviors are consistent with

• A) Transactions selling
• B) Instrumentalities
• C) The Better Business Bureau
• D) Relationship selling
• E) Perceived role ambiguities

---

Definitions:

Flexible Organization Structure

Describes an organizational framework that can easily adapt to changes, allowing for modifications in structures and processes.

Horizontal Differentiation

The division of roles and responsibilities within an organization that focuses on the specialization and expertise of its members, rather than their rank or status.

Vertical Differentiation

The way an organization structures its hierarchy of authority, creating levels of management and rank within the company.

Charles Perrow

An American sociologist known for his theoretical contributions to the study of organizations, particularly the concept of "normal accidents."