Using A__________ Is Often a Great Way to Further Develop

question 123

Multiple Choice

Using a__________ is often a great way to further develop a__________ Between
Consumer service expectations and actual experience.

• A)customer contact audit; goods-service continuum
• B)gap analysis; customer contact audit
• C)customer contact audit; gap analysis
• D)goods-service continuum; gap analysis

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Definitions:

Realize

To become fully aware of something as a fact; to understand clearly.

Dying

The process of approaching death, including the cessation of biological functions that sustain life.

Disease

A disorder of structure or function in a human, animal, or plant, especially one that produces specific symptoms or affects a specific location.

Sudden Infant Death Syndrome

The unexplained death, usually during sleep, of a seemingly healthy baby less than a year old.