Each of the Following Statements Illustrates a Reason Why Creating

question 123

Multiple Choice

Each of the following statements illustrates a reason why creating and delivering new services is much more difficult than creating new tangible products EXCEPT:

• A)New services usually do not have a tangible product to carry a brand name.
• B)Many services require the physical presence of the customer, which demands local decentralized production of the service.
• C)Most service companies focus on creating incremental improvements.
• D)The new-service development process is also difficult to map out for the service company and often difficult for the service customer to observe.

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Definitions:

Snowfall

Precipitation in the form of flakes of crystalline water ice, falling from clouds.

Z

A statistical value representing the number of standard deviations a data point is from the mean in a standard normal distribution.

Percentage

A proportion or share expressed as a fraction of 100, denoting part of a whole.

Normal Model

A bell-shaped probability distribution characterized by its mean and standard deviation, often used to describe naturally occurring phenomena.