When Firms Acknowledge Receipt of an Order Via Telephone, Mail

question 47

True/False

When firms acknowledge receipt of an order via telephone, mail or e-mail, this is an example of starting the service.

---

Definitions:

Boundary-Spanning

Activities and practices by individuals or units within an organization that interact with and adapt to external environments and stakeholders.

Managerial

Relating to the duties, skills, and tasks of managers involved in planning, organizing, directing, and managing within a business entity.

Technical

Related to the practical application of science and technology in industry or commerce.

Marketing

The business process of identifying, anticipating, and satisfying customers' needs and wants through the creation and exchange of value.