Tom Works as Flight Attendant and Puts in Long Hours

question 113

Multiple Choice

Tom works as flight attendant and puts in long hours serving unhappy customers.The management, noticing his efforts, recommends him for the Star of the Year Award.This reward strategy will help in reducing the gap.

• A)communication
• B)standards
• C)knowledge
• D)communion
• E)delivery

---

Definitions:

Cognitive Therapy

A form of psychotherapy that focuses on changing unhelpful or unhealthy thought patterns in order to improve emotional regulation and develop personal coping strategies.

Depression

A psychological condition marked by consistent experiences of melancholy, despair, and disinterest or joylessness in activities.

Low Self-esteem

A personal feeling of unworthiness or lack of confidence in one's own abilities or value.

Interpersonal Skills

The abilities necessary to effectively communicate, interact, and work with individuals and groups through understanding, empathy, and effective communication.