Customers' Perceptions of How Well a Service Meets or Exceeds

question 3

Multiple Choice

Customers' perceptions of how well a service meets or exceeds their expectations is referred to as:

• A)intangibility.
• B)zone of tolerance.
• C)service quality.
• D)distributive fairness.
• E)procedural fairness.

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Definitions:

Proprioceptors

Sensory receptors found in muscles and tendons that provide information about body position and movement.

Muscle Spindles

Proprioceptors that detect muscle movement.

Golgi Tendon Organs

Sensory receptors located at the junctions of muscles and tendons that monitor tension in the muscles.

Rhodopsins

A family of light-sensitive proteins found in the photoreceptor cells of the retina, crucial for vision in low-light conditions.