The Dimension of Reliability Refers to The

question 65

Multiple Choice

The dimension of reliability refers to the:

• A)willingness of the service providers to help customers and provide prompt service.
• B)knowledge of and courtesy by employees and their ability to convey trust and confidence.
• C)ability to perform the service dependably and accurately.
• D)caring, individualized attention provided to the customers.
• E)appearance of physical facilities, equipment, personnel, and communication materials of service.

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Definitions:

Email Memo

A written message, typically less formal than a letter, distributed via email to convey information or directives within an organization.

Marketing Objectives

Specific goals set by a business or organization to guide its promotional and marketing efforts.

Athletic Apparel

Clothing designed specifically for sports and physical activities.

Managing Information

The systematic process of collecting, organizing, storing, and retrieving data and information to support decision-making and operational activities.