Which of the Following Best Illustrates a High-Contact Service

question 160

Multiple Choice

Which of the following best illustrates a high-contact service?

• A) Appliance repair
• B) Newspaper delivery
• C) Tax preparation
• D) Dry cleaning
• E) Plastic surgery

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Definitions:

Model

A simplified representation, often mathematical, of a system or process used to analyze behavior, make predictions, or inform decision-making.

Waste Elimination

The process of identifying and removing unnecessary elements from processes or products to improve efficiency and reduce costs.

Variable Cost

Expenses that change in proportion to the activity of a business, such as costs for raw materials or production inputs.

Experiment

A scientific procedure undertaken to test a hypothesis, discover unknown effects, or demonstrate a known fact, usually under controlled conditions.