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Scenario 2.1 Use the Following to Answer the Questions

question 49

Multiple Choice

Scenario 2.1
Use the following to answer the questions.
Southwest Airlines has a history of being able to retain its employees due to the atmosphere and culture of the company. Employees have been known to dress up in costume on an airplane, engage in "games" with the passengers, and generally provide a fun atmosphere for traveling. While other airlines have low rates of customer satisfaction, Southwest tends to maintain a high rating with its customers. Recent gas price hikes have caused most airlines to charge for checked luggage and to fill every flight to its maximum, adding to the negative experience of airline travel. Southwest keeps its costs low through several methods, one being that they do not serve meals on flights, or provide pre-boarding passes. The typical flight is two hours or less and occurs between several selected cities rather than flying to practically anywhere in the country. Southwest is known for its low fares, its dependability, and its on-time flights.
-Refer to Scenario 2.1. The fact that Southwest Airlines has a history of being able to retain its employees is a in its SWOT analysis.

Definitions:

Comparison Level

A standard against which the satisfaction and outcomes of a relationship are judged, based on past experiences and societal norms.

Commitment

The condition of being committed to a purpose, task, or partnership.

Contempt

A feeling of disdain or scorn towards someone or something, often viewed as morally inferior or despicable.

Stonewalling

Denotes a communication strategy where one party becomes unresponsive or shuts down dialogue, often in response to conflict.