Which of the Following Is an Incorrect Match of Customer $\rightarrow$

question 134

Multiple Choice

Which of the following is an incorrect match of customer service performance measure type and measure?

• A) Transaction measure \(\rightarrow\) Percentage of orders expedited
• B) Pre-transaction measures \(\rightarrow\) Hours of training completed
• C) Pre-transaction measures\(\rightarrow\) Number of customer service improvements implemented
• D) Post-transaction measures \(\rightarrow\) Number of deliveries made

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Definitions:

Reliability

The consistency of a test, assessment, or measurement tool to produce the same results under the same conditions over time.

Reliability

The consistency and dependability of a process, test, or system in performing and producing the same results under the same conditions.

Measures

Quantifiable indicators used to assess the performance, efficiency, or condition of a process, system, or project.

Developmental Purposes

The use of processes, activities, or strategies aimed at facilitating growth, skill acquisition, or improved performance for the benefit of an individual or organization.