Which of the Following Is NOT a Way That Service

question 75

Multiple Choice

Which of the following is NOT a way that service marketers can smooth demand levels to match capacity?

• A)Offer price reductions at non-peak times
• B)Take reservations from customers
• C)Use promotional campaigns to increase demand in non-peak times
• D)Have necessary facilities, equipment and staff always on standby
• E)Charge premium prices during peak times

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Definitions:

Gender Schemas

Cognitive frameworks that influence how individuals perceive and interpret gendered behaviors and roles in society.

Norms

Socially accepted rules of behavior that guide individuals' actions in society.

Pruning Process

The neurological process whereby unused connections in the brain are eliminated to increase the efficiency of neuronal transmissions.

Social Learning Theorists

Scholars who emphasize that people can learn new behaviors and attitudes by observing others, known as observational learning or modeling.