When the Pilot Realises During a Flight That the Plane

question 11

Multiple Choice

When the pilot realises during a flight that the plane will arrive late at the scheduled destination, passengers are immediately notified of the length of the delay.This is an example of giving customers:

• A)informational assistance
• B)behavioural control
• C)cognitive control
• D)customer service
• E)value for money

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Definitions:

Sociocultural Approach

A study perspective focusing on how societal and cultural factors influence individual behaviors and mental processes.

Susceptibility

The likelihood or predisposition to be affected by a certain condition or disease.

Natural Disaster

A major adverse event resulting from natural processes of the Earth, such as earthquakes, hurricanes, or floods.

Dialectical Behavioral Therapy

A cognitive-behavioral treatment designed to help people with borderline personality disorder and other mental health conditions, focusing on improving emotional and cognitive regulation through acceptance and change strategies.