Customers Often Remain with a Service Provider Out of Inertia

question 67

True/False

Customers often remain with a service provider out of inertia rather than loyalty.

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Definitions:

Split Personalities

A colloquial term often associated with Dissociative Identity Disorder, which is characterized by the presence of two or more distinct personality states or identities in an individual.

Abnormal Disintegration

A process or event that deviates from typical patterns of dissolution or decomposition, possibly referring to psychological disintegration under stress.

Cognitive Symptoms

Mental signs and symptoms affecting memory, concentration, perception, and executive functions.

Schizophrenia

A profound psychiatric ailment that involves changes in thought processes, emotional state, self-awareness, communication, and actions.