An Auto Repair Service Has a Coffee Machine and Magazines

question 58

Multiple Choice

An auto repair service has a coffee machine and magazines in its waiting room and offers pick-up and delivery from customers' places of work.These are examples of the:

• A)facilitating service element of augmentation
• B)enhancing service element of hospitality
• C)enhancing service element of augmentation
• D)facilitating service element of hospitality
• E)support service element of atmospherics

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Definitions:

Passive

A quality or state of acceptance or submission without active response or resistance.

Model

A simplified representation or framework of a process or phenomenon, used to explain, predict, or understand its behavior.

Mechanistic

A perspective or model that views processes in a systematic, often linear manner, akin to a machine with interrelated parts.

Language Acquisition Device

A theoretical construct proposed by Noam Chomsky suggesting an innate mechanism or faculty in the human brain that allows individuals to naturally acquire language.