Many Service Organisations Find It Cost-Effective to Use Intermediaries to Outsource

question 34

Multiple Choice

Many service organisations find it cost-effective to use intermediaries to outsource some of their tasks.An example of this, with regard to hotel and airline bookings, is to:

• A)develop a call centre at the site
• B)increase part-time staffing levels
• C)use a travel agent
• D)increase awareness
• E)none of the above

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Definitions:

Identity Statuses

Different stages of identity development proposed by James Marcia, including achievement, moratorium, foreclosure, and diffusion.

Identity Diffusion

A state in which an individual lacks a clear sense of personal identity, often related to Erikson's theory of psychosocial development.

Suicidal Tendencies

Patterns or behaviors indicative of an individual's inclination or possibility of attempting suicide.

Body Piercing

The practice of puncturing or cutting a part of the human body, creating an opening in which jewelry may be worn as a form of body modification.