A Call Centre Has a System Where Calls Go into a Queue

question 39

Multiple Choice

A call centre has a system where calls go into a queue and are answered in the order in which they arrived.This is an example of:

• A)allowing demand to find its own level
• B)reducing demand in peak periods
• C)inventorying demand
• D)reducing capacity
• E)ignoring customers

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Definitions:

Financial Leverage

Utilizing debt to finance additional assets, aiming to increase returns to shareholders but also increasing risk.

ROE

A metric indicating how effectively a company uses shareholders' funds to generate profits.

Financial Leverage

The use of borrowing to increase the potential return of an investment.

Beta Coefficient

This is a measurement of the volatility of a stock or portfolio in comparison to the market as a whole.