A Bank Decides to Have the Same Staff Levels All

question 38

Multiple Choice

A bank decides to have the same staff levels all day in the hope that customers will realise there will be long queues at lunch time and choose to come at a different time.This is an example of:

• A)allowing demand to find its own level
• B)reducing demand in peak periods
• C)inventorying demand
• D)reducing capacity
• E)ignoring customers

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Definitions:

Mutual Problem

An issue or challenge that affects two or more parties, requiring joint efforts for resolution.

Highly Anticipated

Eagerly expected or awaited, often with excitement.

Credibility

The quality of being trusted and believed in, often based on a reputation for honesty and integrity.

Colourful Pictures

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