All Frontline Employees Should Be Empowered to Deal with Customers

question 40

Essay

All frontline employees should be empowered to deal with customers as they see fit.Discuss why this may not always be the best policy, and provide specific examples.

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Definitions:

Parapsychology

The study of paranormal phenomena, including ESP and psychokinesis (also called telekinesis).

Precognition

The alleged psychic ability to see or know about events before they happen.

Kinesthesia

The sense of movement and body position, often referred to as muscle memory or the ability to feel movements of the limbs and body.

Precognition

The purported psychic ability to see or know about events before they happen, which remains a controversial and largely scientifically unproven concept.