The Two Goals of Customer Service Are

question 12

Multiple Choice

The two goals of customer service are:

• A)reduced costs and error minimisation
• B)satisfaction and operational effectiveness
• C)co-production and operational efficiency
• D)satisfaction and operational efficiency
• E)reduced variability and increased tangibility

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Definitions:

African-American

A term used to describe Americans of African descent, particularly those whose ancestors were enslaved and brought to the Americas.

Extended Families

A family group that includes not only parents and children but also other relatives such as grandparents, aunts, uncles, and cousins.

Ethnic Pride

A positive feeling, satisfaction, or loyalty towards one's own ethnic group, often expressed through cultural practices and traditions.

Academic Achievement

A measure of a student's learning and educational attainment in school, college, or university settings.