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To be able to monitor standards, broad customer expectations must be converted into specific behaviours and actions.
NPV Profile
A graphical representation depicting the relationship between the Net Present Value (NPV) and various discount rates.
Slopes Downward
In economics, describes a line on a graph that decreases in value as it moves from left to right, indicating a negative relationship between two variables.
IRR
Internal Rate of Return; a financial metric used to estimate the profitability of potential investments by calculating the discount rate that makes the net present value of cash flows zero.
Mutually Exclusive
Situations or events that cannot occur at the same time.
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