A Service Target Such as 'Call the Customer Back Quickly

question 61

Multiple Choice

A service target such as 'call the customer back quickly' may result in inconsistent service.Which of the following represents the service target most likely to result in consistent service?

• A)'Respond to email enquiries as soon as possible.'
• B)'Respond to email enquiries within two hours of receipt.'
• C)'Respond to email enquires before mail enquiries.'
• D)'Respond to email enquiries after enquiries from the service desk.'
• E)'Respond to email enquiries when work load permits.'

Understand the definition and functionalities of ERP II systems.

Grasp the concept and significance of automating TPS data entry.

Comprehend the impact of FAIS and ERP on information silos.

Identify the core modules of ERP systems.

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Definitions:

Gymnosperm

Seed plant whose seeds are not enclosed within a fruit; a conifer, cycad, ginkgo, or gnetophyte.

Evergreen

Plants that maintain their green foliage throughout the year, regardless of seasons.

Angiosperms

Plants that bear flowers and generate seeds that are contained within fruits, making up the largest variety of terrestrial plants.

Animal Fertilization

The process by which sperm from a male and ovum from a female combine to form a zygote, leading to the development of a new organism.