What Was a Customer Service Improvement That Resulted When the National

question 57

Multiple Choice

What was a customer service improvement that resulted when the National Library Board of Singapore installed RFID tags in its books?

• A)The change enabled patrons to download e-books and e-magazines.
• B)Patrons have an opportunity to purchase 'smart bookshelves'.
• C)Librarians can shelve books more efficiently.
• D)The library increased the number of books to 10 million.
• E)Patrons no longer have to stand in line to check out books.

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Definitions:

Promotional Deal

An offer designed to stimulate purchases through special discounts, coupons, or other incentives.

Mass Media Buy

The purchase of advertising space or time on widely distributed media platforms to reach a large audience.

Loyalty Program

A rewards program offered by a company to customers who frequently make purchases, encouraging continued business by offering benefits or perks.

Sweepstakes

A type of contest or promotion where prizes are awarded to participants selected by chance.