A Call Centre's Managers Are Concerned About Improving Operational Efficiency

question 36

Multiple Choice

A call centre's managers are concerned about improving operational efficiency.With what other consideration should they balance this concern?

• A)Proactive selling
• B)Costs of running the business
• C)Customer service
• D)Price of services
• E)The Flower of Service

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Definitions:

Digestive Process

The complex sequence of actions by which food is broken down in the body through mechanical and chemical means, to be absorbed as nutrients.

Diagnostic Testing

Medical tests and procedures used to determine the cause of an illness or disorder.

Mobility

The ability to move freely and easily, crucial for performing activities of daily living and enhancing quality of life.

Fecal Impaction

A condition where hard stool becomes stuck in the rectum or colon, making it difficult to have a bowel movement.