Examlex
Satisfied customers are at most risk of being tempted by competitors' offerings in the zone of:
Overcompensation
An excessive response or behavior in an attempt to correct a perceived weakness or fault.
General Adaptation Syndrome
A three-stage response model describing the physiological changes the body goes through under stress: alarm, resistance, and exhaustion.
Resistance
The act of opposing or withstanding; in psychology, it refers to the opposition against the uncovering of unconscious material or changing behaviors.
Fight-Flight Response
An acute stress response involving a physiological reaction that occurs in response to a perceived harmful event, attack, or threat to survival.
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