In the Gaps Model of Service Quality, Which of the Following

question 4

Multiple Choice

In the gaps model of service quality, which of the following best describes GAP 3?

• A)Not knowing what customers expect
• B)Service performance that does not match specifications
• C)Specifying service standards that do not accurately reflect what management believes to be customers' expectations
• D)Discrepancies between expected service and actual service delivery
• E)Service not living up to levels of performance that are promoted and promised by the advertising of the company

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Definitions:

Serotonin

A neurotransmitter in the brain that plays a key role in stabilizing mood, feelings of well-being, and happiness. It also affects sleep, appetite, and digestion.

Norepinephrine

A neurotransmitter and hormone associated with the body's fight or flight response, affecting mood, attention, and responding actions.

Maladaptive Behavior

Actions or tendencies that are counterproductive to oneself or harmful, often as a result of inadequate coping mechanisms.

Primary Prevention

Strategies or actions taken to prevent the occurrence of diseases, injuries, or psychological problems before they happen.