If the Service Performance Is Much Better Than Pre-Purchase Expectations

question 3

Multiple Choice

If the service performance is much better than pre-purchase expectations then ________ will most likely result.

• A)dissatisfaction
• B)satisfaction
• C)evangelism
• D)delight
• E)both c and d

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Definitions:

Social Development

The process by which individuals learn to interact with others and develop the skills necessary for social functioning within their community.

Emotionally Unsafe

A state or environment where an individual feels threatened, vulnerable, or unable to express emotions freely without fear of negative consequences.

School Year

The period of time, typically extending from late summer or early fall to late spring or early summer, during which students attend school.

Peer Evaluations

A process where individuals assess the performances or abilities of their colleagues or counterparts.