Customer Expectations Need to Be Managed

question 72

Essay

Customer expectations need to be managed.Explain different types of expectations and discuss which type of expectation a restaurant might use as the reference point for judging post-purchase performance.What could the restaurant do to manage that expectation?

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Definitions:

Marathon

A long-distance running race with an official distance of 42.195 kilometers (approximately 26.219 miles), usually run as a road race.

Sedentary

A lifestyle characterized by a lot of sitting and lying down with very little to no exercise, leading to various health risks.

Alcohol Drinks

Beverages containing ethanol, commonly known as alcohol, including beer, wine, and spirits.

Perimenopause

Transition to menopause in which the production of reproductive hormones declines and symptoms associated with menopause first appear, such as hot flashes.