Which of the Following Is NOT a Benefit That an Organisation

question 67

Multiple Choice

Which of the following is NOT a benefit that an organisation may obtain from creating high levels of customer satisfaction?

• A)Positive word of mouth
• B)More affluent customers
• C)Reduced failure costs
• D)Increased levels of loyalty
• E)Lower costs for attracting new customers

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Definitions:

Merchandise Returns

The process of a customer returning previously purchased goods back to the retailer or supplier, usually due to issues like dissatisfaction, defects, or unmet expectations.

Holiday Season

A period marked by significant holidays, often associated with increased commercial activity, family gatherings, and traditions, typically spanning from late November to early January.

Social Responsibility

The obligation of an organization or individual to act ethically and with sensitivity toward social, cultural, economic, and environmental issues.

Howard Schultz

An American businessman best known for expanding Starbucks into a global coffee chain during his time as CEO and chairman.