Why Should Managers Think Carefully About Operational Elements Such as Speed

question 13

Multiple Choice

Why should managers think carefully about operational elements such as speed, quality and physical features of its services when targeting customers?

• A)They need to convince customers of the services' quality.
• B)They need to focus on their operations, not on customers.
• C)They need to target customers who match the firm's capabilities.
• D)They need to figure out how all customers can be a good fit with the firm's capabilities.
• E)They need to figure out how they can serve all customers equally well.

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Definitions:

Good News

Information or updates that are positive, uplifting, or beneficial to the receiver.

Dependent Clause

A dependent clause is a group of words that contains a subject and a verb but does not express a complete thought, making it unable to stand alone as a sentence.

Semicolon

A punctuation mark (;) indicating a pause longer than a comma but shorter than a period, often used to separate related clauses.

Dangling Modifier

A word or phrase that modifies a word not clearly stated in the sentence, often leading to confusion or a humorous misinterpretation.