All of the Following Are Considered as 'Entry Points' of Customer

question 1

Multiple Choice

All of the following are considered as 'entry points' of customer complaints EXCEPT:

• A)intermediary organisations acting on behalf of the service organisation
• B)suggestions placed in an on-site Suggestion Box
• C)third parties such as consumer groups
• D)frontline staff
• E)personal assistants to senior managers

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Definitions:

Freudian Theory

Freudian Theory proposes that human behavior is influenced by unconscious desires, memories, and conflicts.

Electra Complex

A psychoanalytic theory that describes a girl's sense of competition with her mother for the affection of her father.

Freudian Concept

Ideas and theories developed by Sigmund Freud that emphasize the influence of the unconscious mind on behavior.

Squeezes

Application of pressure or force to compress something.