Which of the Following Is Not an Element of a Good

question 21

Multiple Choice

Which of the following is not an element of a good service guarantee?

• A) Unconditional (no small print).
• B) The customer controls the process.
• C) Easy to understand.
• D) Easy to communicate.
• E) Meaningful to the customer.

---

Definitions:

Facial Expressions

Visible changes in the face that communicate emotional states or reactions to others.

Two-Factor Theory

A psychological theory proposing that emotional experiences arise from a combination of a state of physiological arousal and a cognitive interpretation of the situation.

Four-factor Model

A framework in financial economics used to describe the returns of a portfolio or asset in relation to four factors, including market risk and three other factors that influence returns.

Emotion Labeling

The process of identifying and naming one's emotional states.