The Managers at Finnegan Insurance Are Proposing a Change in the Way

question 21

Multiple Choice

The managers at Finnegan Insurance are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Given this situation, the best method for managing resistance to change is most likely through

• A)education and communication.
• B)facilitation and support.
• C)negotiation and rewards.
• D)manipulation and cooptation.
• E)explicit and implicit coercion.

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Definitions:

Unrealistically High

A description for targets, expectations, or goals that are significantly beyond what is achievable under normal conditions.

Performance Aspirations

The desires or goals an individual has regarding their performance in certain tasks or areas of life.

Mario

A fictional character from the video game franchise by Nintendo, recognized as their mascot and widely known for his adventures in the Mushroom Kingdom.

Trait

A characteristic pattern of behavior or a disposition to feel and act in certain ways, as assessed by self-report inventories and peer reports.