Buddy Mann, Operations Manager, Anticipated That His Employees Would Resist

question 66

Multiple Choice

Buddy Mann, operations manager, anticipated that his employees would resist the company's change to a new benefits program. Therefore, to make the change easier and to show consideration for his employees' concerns, he arranged for a corporate HR representative to host several optional training workshops, allowed each employee to take half a day off to learn about the new program, and invited his employees to meet with him to voice their concerns and questions. Buddy's efforts to manage resistance to change can be described as

• A)thinking, making, and trading.
• B)facilitation and support.
• C)strategy, execution, culture, and structure.
• D)manipulation and cooptation.
• E)explicit and implicit coercion.

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Definitions:

Singer

A person who performs songs using their voice, which can vary across a wide range of music genres.

Exclusive Agents

Individuals or companies that have the sole right to sell or represent a vendor's products or services in a specific market.

Professional Guidance

Advice and support given by experienced professionals in a specific field to help individuals or organizations make informed decisions.

Managerial Assistance

Support or help provided to managers to improve decision-making, problem-solving, and overall management effectiveness.