Grassie Corporation is conducting a time-driven activity-based costing study in its Customer Service Department. The company has provided the following data to aid in that study: 
On the Capacity Analysis report in time-driven activity-based costing, the"unused capacity in minutes" would be closest to:
Definitions:
APR
Annual Percentage Rate; the annual rate charged for borrowing or earned through an investment, including any fees or additional costs associated with the transaction.
Loan
A sum of money that is borrowed, which must be paid back with interest, typically used for significant purchases, investing, or to cover cash flow shortfalls.
Balloon Loan
A type of loan that has low, fixed monthly payments for a period of time, followed by a large payment for the remaining amount due at the end of the term.
Amortized
Refers to the process of paying off debt over time in regular installments of interest and principal sufficient to repay the loan in full by its maturity date.
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