When Refusing Claims, You Should ________

question 117

Multiple Choice

When refusing claims, you should ________.

• A) use the direct approach in most such instances
• B) maintain a personal and intimate tone to build rapport
• C) apologize sincerely for the negative answer
• D) emphasize your continued desire for a positive relationship with the customer

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Definitions:

Meeting Minutes

The written or recorded documentation that captures the key points, decisions, and discussions that took place during a meeting.

Action Items

Specific tasks or steps to be taken in order to achieve a goal or complete a plan.

Conflicts of Interest

Situations where an individual’s personal interests could potentially interfere with their professional duties or responsibilities.

Clarify Goals

The process of making objectives clear, specific, and understandable, ensuring everyone involved has a shared understanding of what is to be achieved.