When Critiquing a Dialogue During a Post-Call Analysis, Which of the Following

question 15

Multiple Choice

When critiquing a dialogue during a post-call analysis, which of the following should a salesperson NOT check to make certain they did?

• A)explained key FABs
• B)dealt adequately with objections
• C)used trial closes effectively
• D)attempted to gain commitment
• E)included questions which were irrelevant to the client

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Definitions:

80/20 Rule

Also known as the Pareto Principle, it is the idea that roughly 80% of effects come from 20% of causes.

Fear of Failure

An apprehension or anxiety about not succeeding or meeting expectations, which can inhibit actions and decisions.

Emotional Intelligence

The ability to recognize, understand, and manage one's own emotions and the emotions of others.

Win-Win Relationships

Situations in which all parties involved gain benefits or satisfaction.