If a Salesperson Learns He Has Lost a Customer to a Competitor

question 14

True/False

If a salesperson learns he has lost a customer to a competitor, he should visit the account as soon as possible and make sure the client is made aware of any weakness associated with the competitor's product.This action often leads to the customer staying with the original company.

Identify the categories of stocks based on company size or investor's strategy.

Understand disclosure requirements for corporations issuing securities and the components of a prospectus.

Understand the demographic composition of the U.S. population and its implications for businesses.

Recognize the impact of technology, market deregulation, and globalization on global business.

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Definitions:

Negative Phrase

A linguistic expression that conveys denial, disagreement, or pessimism, often influencing the tone or mood of a conversation.

Bad-News Message

A type of communication designed to deliver unfavorable news in a tactful manner to mitigate negative reactions.

Direct Approach

A communication style where the main point or purpose is presented at the beginning, followed by supporting details or arguments.

Indirect Approach

A communication strategy that involves presenting background information before getting to the main point, often used to soften negative news or messages.