Elizabeth Is Using CRM Software to Engage with Her Customers

question 53

Multiple Choice

Elizabeth is using CRM software to engage with her customers.Which of the following activities will Elizabeth NOT be involved in?

• A)Receive detailed reminders on when it might be best to contact the client
• B)Use the database of her co-workers to contact their customers and take them over
• C)Perform data mining which will help her locate clients who have the same interests, needs and purchase histories
• D)Develop database on the customers which includes all of their information and their purchase history
• E)Generate reports by using the database to help the management team make informed decisions related to customer service

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Definitions:

Lung Cancer

A type of cancer characterized by uncontrolled cell growth in the tissues of the lung.

Interdisciplinary Team

A collaborative group of professionals from different disciplines who work together to achieve patient-centered goals.

Complicated Grief

An intense and prolonged period of grief that is characterized by significant impairment in daily functioning after the loss of a loved one.

Chronic

Relating to illnesses that persist for a long time or are constantly recurring.