Obviously in a Bad Mood, Robert Comes to You Seeking

question 28

Multiple Choice

Obviously in a bad mood, Robert comes to you seeking your advice.He just lost a large account and does not know why.He asks you for your insights given your status in the company as a very successful salesperson.What would you tell him?

• A)"Robert, don't worry-there are lots of other potential customers out there."
• B)"Robert, it was obvious they were not a good fit for us-move on to the next prospect."
• C)"Robert, welcome to the club; we all have walked in your shoes - relax."
• D)"Robert, be professional, friendly, and contact the client to determine the reason(s) why you lost the account."
• E)"Robert, give it time and the customer will call you back - our products are the best in the industry."

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