Salespersons Should Learn to Recognize and Deal with Negative Customer

question 89

True/False

Salespersons should learn to recognize and deal with negative customer attitudes when they arise.

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Definitions:

Professor

An academic title for a senior teacher or lecturer, typically in a college or university, who is often involved in advanced research.

Chaining

A behavioral technique where sequences of behaviors are broken down into their individual components and taught one at a time.

Operant Conditioning

A behavioral adjustment technique in which the severity of an action is modified by using reinforcements or penalties.

Favorable Stimulus

Any external cue or event that elicits a positive reaction, often reinforcing a behavior or creating a pleasant experience.