"No, I Am Not Going to Buy Your Engines -

question 13

Multiple Choice

"No, I am not going to buy your engines - I heard from your competitor that your engines breakdown after 6 months."(Prospect) "Well, I can understand how you feel! Unfortunately, my competitor is not aware of the actual facts.We are so confident with the quality of our engines that we have increased our warranty period to 5 years on all parts and labour.No one in the industry even comes close." (Salesperson) What technique is the sales person using in this interaction with a prospect?

• A)Boomerang
• B)Indirect Denial
• C)Dodge
• D)Direct Denial
• E)Pass up

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Definitions:

Ototoxic

Refers to substances that can cause temporary or permanent hearing loss or balance disorders due to damage to the inner ear.

Stapes

The smallest bone in the human body, located in the middle ear, and is involved in the conduction of sound vibrations to the inner ear.

Osseous Obstruction

A blockage or impediment within bone structures, often leading to reduced function or pain.

Eustachian Tube

A narrow tube that connects the middle ear to the throat, helping to maintain equal air pressure on both sides of the eardrum.