Customers Are More Likely to Talk About Service That Exceeded

question 40

True/False

Customers are more likely to talk about service that exceeded their expectation than about service that did not meet their expectation.

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Definitions:

Entrepreneurs

Entrepreneurs are individuals who start and manage their own businesses, taking on financial risks with the aim of making profits, driving innovation, and implementing new ideas in the marketplace.

Behaviors

The actions or reactions of an individual or group in response to external or internal stimuli.

Personal Characteristics

Individual attributes or traits, such as attitude, behavior, and skills, which can influence one's professional performance and interactions.

Successful Entrepreneurs

Individuals who are able to identify market needs, create innovative solutions, and build viable business models around them, often leading to the creation of wealth and job opportunities.