When Kennedy Arrived in the Middle of the Night at the Ritz-Carlton

question 118

Multiple Choice

When Kennedy arrived in the middle of the night at the Ritz-Carlton, she was exhausted and her suit was wrinkled from her 10-hour plane trip. The night clerk found someone to dry clean Kennedy's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. Ritz-Carlton demonstrated the macro strategy of

• A)customer excellence.
• B)operational excellence.
• C)product excellence.
• D)promotional excellence.
• E)global excellence.

---

Definitions:

Administrative Agencies

Governmental bodies responsible for implementing, administering, and enforcing laws and regulations in specific areas of public policy.

Enabling Statute

A law that gives a government entity or agency the authority to take certain actions or enforce specific regulations.

Legislative Rules

Regulations established by a government's legislative body to interpret and implement statutory laws.

Prosecutor

A legal officer who represents the government in criminal proceedings, charging and attempting to prove the guilt of the defendant.