When There Is a Significant Difference Between the Service Customers

question 25

Multiple Choice

When there is a significant difference between the service customers receive and the service the firm promotes, the firm has a ________ gap.

• A)knowledge
• B)standards
• C)social expectations
• D)delivery
• E)communications

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Definitions:

Macroeconomist

An economist who studies and analyzes large-scale economic phenomena, including inflation, unemployment, and economic growth.

Opportunity Cost

The benefit that is missed or foregone when choosing one alternative over another.

Mobile Phones

Portable communication devices that use cellular network technology to make calls, send messages, and access the internet.

Inflation Rate

The growth rate in the average cost of goods and services in an economy over a certain duration.