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What Are the Four Potential Gaps in the Service Gaps

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What are the four potential gaps in the Service Gaps Model? What is the model designed to do?


Definitions:

Value Analysis

A systematic assessment to reduce costs while maintaining or improving performance and quality in products or processes.

Reasonable Profit

A profit margin that is considered fair and acceptable, taking into account the costs of goods sold, operating expenses, and market standards.

Proper Quality

The condition of a product or service meeting the expected and required standards, often to satisfy customer needs or comply with regulations.

Continuous Supply

A method of inventory management that ensures a constant availability of necessary materials or products.

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